Privacy Policy
Last updated: September 12, 2026
SuriBill ("we," "us," or "our") operates the SuriBill mobile application and the website at suribill.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information we collect
We may collect the following types of information:
- Account information — such as your email address, display name, and authentication identifiers when you create or sign in to an account (including guest/anonymous accounts).
- Bill data — utility bills you upload (PDF files or photos), extracted text, parsed line items, billing periods, consumption (kWh), charges, rates, and related metadata.
- Usage data — app interactions, feature usage, crash reports, and diagnostic logs to improve reliability and performance.
- Device information — device type, operating system version, app version, and general technical data needed to provide and secure the service.
2. How we use your information
We use the information we collect to:
- Parse, store, and display your uploaded bills and billing history
- Generate summaries, charts, and month-over-month diagnostics
- Maintain your account and authenticate your sessions
- Improve parsing accuracy, app performance, and user experience
- Respond to support requests and communicate service updates
- Comply with legal obligations and enforce our terms
3. AI processing
To normalize bill content into structured data, we may send extracted bill text (and, where applicable, images for OCR) to third-party AI or cloud processing providers. We use these services solely to perform parsing and analysis on your behalf. We do not sell your personal bill data.
4. Aggregated and anonymized data
We may compute aggregated, anonymized statistics — such as average effective rates by region or utility — from bill data across users. These aggregates do not identify you personally and are used to provide community benchmarks and trend insights within the app.
5. How we share information
We do not sell your personal information. We may share data only:
- With service providers that help us operate the app (hosting, authentication, analytics, AI/OCR processing), under contractual obligations to protect your data
- When required by law, regulation, legal process, or governmental request
- To protect the rights, safety, and security of SuriBill, our users, or the public
- In connection with a merger, acquisition, or sale of assets, with notice where required
6. Data retention
We retain your bill data and account information for as long as your account is active or as needed to provide the service. You may delete individual bills or reset all app data from within the app. When you delete data, we remove it from active systems within a reasonable period, subject to backup and legal retention requirements.
7. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
Depending on applicable law, you may have the right to:
- Access, correct, or delete personal information we hold about you
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request a copy of your data in a portable format
To exercise these rights, contact us at support@suribill.com.
9. Children's privacy
SuriBill is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
10. International processing
Your information may be processed on servers located outside the Philippines, including by cloud and AI service providers. Where required, we take steps to ensure appropriate safeguards for cross-border transfers.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may also be communicated through the app or by email where appropriate.
12. Contact us
If you have questions about this Privacy Policy, contact us at support@suribill.com.